It is suggested for you to continue to use the old Outlook experience for now. As the official document mentions, features like Online archive and others in this screenshot have not been available in the new Outlook for Mac yet. Are you using the new Outlook for Mac now? If this is your case, I'm afraid that your issue might be normal. So, we could infer that the issue is more related to your Outlook for Mac client.Īs I know, Microsoft has released the new Outlook for Mac recently. Hi to your description, the Online Archive folder can work fine on your web mail.
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